Accents for voice and communication skills training
 

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Telephone Skills

Presentation Skills

Communication Skills

English Improvement

Business Writing Skills

Personal Impact Training

Public Speaking

Assertiveness/Conflict Management

Communciation Skills

Presentation Skills

Accent Reduction

Your Dynamic Voice

Pronunciation

Building Confidence

Managing Fear

Speech Therapy for Children

Speech Therapy for Adults

Stuttering

Auditory Processing

Creating a Vision

Clarifying Purpose

Growth -
 getting unstuck

Martha Beck

Intuitive Coaching

BUSINESS COMMUNICATION ~ Professional Telephone Skills

The event of technology has meant that we need to refine our telephone communication more than ever. Not only are these skills vital for receptionists, switchboard operators and call center agents, but everyone in business today should be concerned about improving their telephone skills.

Over the phone we have to communicate 93% of our message with our voice, so how we say what we say has suddenly become that much more important. We need to think about voice tone, pace and volume. On top of that, things we would normally show visually, like friendliness or enthusiasm also need to be communicated through the voice.

Who should attend telephone skills training?

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Sales and marketing teams

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Receptionists

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Switchboard operators

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Personal Assistants

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Telemarketers

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Call Centre Agents

         .... in fact, anyone and everyone in business!

Accents’ Professional Telephone Skills Programme is unique in that it targets both the telephone communication skills component as well as the voice, clarity and pronunciation component. The module content is customised and the level adjusted to address the specific needs of your business environment.

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WHAT YOU WILL LEARN IN  TELEPHONE SKILLS TRAINING

# 1

How to use your Voice as a powerful tool, including:

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Voice clarity

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Tone

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Pace and speed

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Energy and enthusiasm

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Managing nerves

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Improved pronunciation

# 2

Telephone Skills

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Answering a calll professionally

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Taking down accurate messages

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Recording detailed information

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Call screening

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Value-adds and positive endings

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Improved pronunciation

#3

Business Communication Skills

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Managing difficult callers

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Dealing with stress

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Appropriate use of language

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Telephone etiquette

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Active listening skills

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Enhanced customer service

…for Receptionists we will add

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Meeting and greeting

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Image and grooming

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Dealing with emergencies

…for Sales Staff we can add

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Sales strategies

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Techniques of persuasion

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Assertiveness over the phone

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The option of both group training and individual coaching is available.

Digital recordings of role-plays are used to enhance learning.  Ghost calls are also used to monitor progress.

Workshops and seminars which are customised are available for larger groups

Accents is based in Johannesburg and provides telephone skills training throughout Gauteng - Pretoria, Johannesburg, Midrand, East Rand, West Rand

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Companies that have made use of our services include:

Credit Guarantee - satisfied client of Accents Telephone Skills Course -

Satisfied client of Accents -

Indwe Risk Service - successfully completed Accents Telephone Skills course -

Pace Property Group - Accents trained staff -

Mara Minaar

“Again we heard the words wonderful! Marvellous! at the Forum for Executive Secretaries and Administrative Assistants.  Our sincere thanks for the talk you gave on Professional Telephone Skills.”
 Mara Minaar

Heini Loehrer

“Thank you for all your efforts regarding our receptionist’s speech and voice training.  The improvement in her telephone skills has been noticeable.”
 
Heini Loehrer | Pace Properties

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All Contents Copyright © 2013 Accents | Webmaster | Date of entry: January 2008 | Latest Upload: 31 August 2015