Assertiveness & Conflict Management
The ability to communicate assertively and resolve conflict appropriately is an area of emotional competence that holds the key to a profitable and positive business atmosphere.
Global research shows conclusively that the success of individuals and companies depends twice as much upon emotional competence as it does upon intelligence or expertise.
The Assertiveness and Conflict Resolution Programme provides delegates with a clear understanding of assertive behavior and empowers them with skills for managing conflict in a constructive manner that builds balanced and positive relationships with colleagues and clients.
Assertiveness will help you to:
- Reduce stress
- Improve office relationships
- Say “No” without guilt
Looking to acquire these skills to advance your career?
Accents’ Assertiveness & Conflict Management Programme
Assertive behaviour is a lot more than just the ability to say no.
It may also be necessary when:
- You need to communicate difficult or negative information to a team member
- You may find it difficult to receive compliments yourself
- You may be unable to ask for what you need or want
- You have difficulty setting appropriate boundaries.
Learning the appropriate assertiveness skills is liberating and empowering.
What are some of the benefits in attending the assertiveness programme?
Achieving win-win scenarios
Appropriate management of conflict
Reduced stress and anxiety
Direct and clear communciation
Team cohesion and unity
Contact Us For a Quotation
Group training and individual coaching are available.
“The assertiveness skills have empowered me to take control of my life and this has increased my self-confidence”
“You have done a great job for us. Our project management team is able to communicate with greater effectiveness”