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BUSINESS COMMUNICATION
Professional Telephone Skills
Advancements in technology has meant that we need to refine our telephone communication more than ever. Not only are these skills vital for receptionists, switchboard operators and call center agents, but everyone in business today should be concerned about improving their telephone skills.
Over the phone
93% of our message is communicated through our voice. How we speak over the phone has become that much more important.
One should consider:
- Tone of voice
- Pace at which we speak
- Volume
- Pronunciation
- Choice of words
A warm, friendly smile translates into an enthusiastic sounding voice.
Accents Professional Telephone Skills Programme
Our programme is unique in that it targets telephonic skills and effective voice The module content is customised and the level adjusted to address the specific needs of your business environment.
- Vocal clarity
- Tone
- Pace and speed
- Energy and enthusiasm
- Managing nerves
- Improved pronunciation
- Answering a call professionally
- Transferring calls efficiently
- Taking down accurate messages
- Recording detailed information
- Call screening
- Value-adds and positive endings
- Managing difficult callers
- Extraordinary customer service
- Appropriate use of language
- Telephone etiquette
- Active listening skills
- Identifying customer types
Anyone. Everyone. In Business
Who should attend telephone skills training?
Sales Teams
Customer Service Agents
Receptionists
Switchboard operators
Marketing Teams
Personal Assistants
Telemarketers
Call center agents
Additional modules may include:
For Receptionists:
Meeting and greeting
Image and grooming
Front line procedures
For sales staff:
Sales strategies
Techniques of persuasion
Assertiveness over the phone
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We also conduct ghost calls as a way to monitor and train staff.
Companies who used our services
Mara Minaar
Heini Loehrer
Pace PropertiesPOP US A MESSAGE