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Workshops & Seminars

The topics listed below, are some of our popular workshops. Should you require a specific topic, please feel free to contact us.

professional telephone skills

Your
Telepersonality

We are what we speak

Your Personal Impact

Influence & Inspire

sound of success

The Sound Of
Success

The ears of others

How To Assert Yourself

The Guilt-Free 'No'

Your Telepersonality

To the ears of others,  we are what we speak.  A vital voice is therefore not a luxury, it is a necessity. This fact is highlighted over the telephone as the listener has only our voice to go by and no other visual clues.  Instant assumptions are made about us: assumptions about our intelligence, our background, class, our education and competence and, ultimately, our credibility.

professional telephone skills
Book this dynamic and lively workshop, in which we will discuss:
  • A professional vocal image – you are the voice of the organisation, greeting with a smile, vocal clarity, enthusiasm & energy
  • A professional visual image – dress and appearance, the reception area, meeting and greeting visitors
  • A professional verbal image – polite turns of phrase, courtesy, avoiding slang + ‘terms of endearment”, professional language
  • Telephone etiquette – some general do’s and don’ts
  • Managing difficult and demanding callers
  • 10 top phone rage triggers – the issues that move callers from frustration to rage

The session is highly interactive with lots of opportunity for experiential exercises, questions, and discussion. Downloads of relevant video clips are used to enhance learning.

Target Audience

PA’s, Secretaries, Receptionists & Administrative Staff, Call Centre Agents

Workshop Duration

Flexible and may be between 1 – 4 hours

Your Personal Impact

Being technically good at your job isn’t enough today – strong people skills are also essential. You must be able to communicate, influence and motivate your colleagues and clients to enhance relationships and improve business. Being able to connect with people and win their trust is vital. Many people, however, are left to acquire these skills through trial and error.

Attending the Personal Impact Workshop will increase your self-awareness and develop your interpersonal skills so you come across positively, whatever the situation.

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What you will learn.

The workshop is highly interactive with lots of opportunity for interactive exercises, questions, and discussion. Downloads of relevant video clips are used to enhance learning.

Target Audience

Management and support staff

Workshop Duration

Flexible and may be between 1 – 4 hours

The Sound Of Success

Your voice is the means through which you communicate your thoughts and ideas. To the ears of others, we are what we speak. A vital voice is therefore not a luxury, it is a necessity.

sound of success

Come and attend this  dynamic and  lively workshop in which we will discuss:

  • First impressions: visual, verbal and vocal messages
  • How to manage and control nerves
  • Developing presence through posture
  • The importance of breathing
  • Developing resonance to enhance credibility
  • Speaking with clarity & articulation
  • Expression & vocal tone – it’s not what you say but how you say it
  • Slowing down and using pause
  • Speaking with energy and enthusiasm – confidence sells
  • Addressing the issue of accents

The session is highly interactive with lots of opportunity for experiential exercises, questions and discussion.

Downloads of relevant video clips are used to enhance learning.

Target Audience

Senior & middle-management as well as support staff

Workshop Duration

Flexible and may be between 1 – 4 hours

How To Assert Yourself

Global research shows conclusively that the success of individuals and companies depends twice as much upon emotional competence as it does upon intelligence or expertise.

The ability to communicate assertively and resolve conflict appropriately is an area of emotional competence that holds the key to a profitable and positive business atmosphere.

Women, in particular, struggle to sound assertive and to ask for what they need and want.

During this workshop, we will discuss:

The session is highly interactive with lots of opportunity for experiential exercises, questions and discussion.

Downloads of relevant video clips are used to enhance learning.

Target Audience

Management and support staff

Workshop Duration

Flexible and may be between 1 – 4 hours

POP US A MESSAGE

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