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Workshops & Seminars
The topics listed below, are some of our popular workshops. Should you require a specific topic, please feel free to contact us.
Your
Telepersonality
We are what we speak
Your Personal Impact
Influence & Inspire
The Sound Of
Success
The ears of others
How To Assert Yourself
The Guilt-Free 'No'
Your Telepersonality
To the ears of others, we are what we speak. A vital voice is therefore not a luxury, it is a necessity. This fact is highlighted over the telephone as the listener has only our voice to go by and no other visual clues. Instant assumptions are made about us: assumptions about our intelligence, our background, class, our education and competence and, ultimately, our credibility.
- A professional vocal image – you are the voice of the organisation, greeting with a smile, vocal clarity, enthusiasm & energy
- A professional visual image – dress and appearance, the reception area, meeting and greeting visitors
- A professional verbal image – polite turns of phrase, courtesy, avoiding slang + ‘terms of endearment”, professional language
- Telephone etiquette – some general do’s and don’ts
- Managing difficult and demanding callers
- 10 top phone rage triggers – the issues that move callers from frustration to rage
The session is highly interactive with lots of opportunity for experiential exercises, questions, and discussion. Downloads of relevant video clips are used to enhance learning.
Target Audience
PA’s, Secretaries, Receptionists & Administrative Staff, Call Centre Agents
Workshop Duration
Flexible and may be between 1 – 4 hours
Your Personal Impact
Attending the Personal Impact Workshop will increase your self-awareness and develop your interpersonal skills so you come across positively, whatever the situation.
What you will learn.
- First impressions – how making an impact works
- What is ‘presence’ and how to develop it
- Posture, body language and movement
- Presenting ideas with impact
- Connecting with people
- Behavioral flexibility and personal style
- How to develop your personal brand
- How to influence and persuade
The workshop is highly interactive with lots of opportunity for interactive exercises, questions, and discussion. Downloads of relevant video clips are used to enhance learning.
Target Audience
Management and support staff
Workshop Duration
Flexible and may be between 1 – 4 hours
The Sound Of Success
Your voice is the means through which you communicate your thoughts and ideas. To the ears of others, we are what we speak. A vital voice is therefore not a luxury, it is a necessity.
Come and attend this dynamic and lively workshop in which we will discuss:
- First impressions: visual, verbal and vocal messages
- How to manage and control nerves
- Developing presence through posture
- The importance of breathing
- Developing resonance to enhance credibility
- Speaking with clarity & articulation
- Expression & vocal tone – it’s not what you say but how you say it
- Slowing down and using pause
- Speaking with energy and enthusiasm – confidence sells
- Addressing the issue of accents
The session is highly interactive with lots of opportunity for experiential exercises, questions and discussion.
Downloads of relevant video clips are used to enhance learning.
Target Audience
Senior & middle-management as well as support staff
Workshop Duration
Flexible and may be between 1 – 4 hours
How To Assert Yourself
Global research shows conclusively that the success of individuals and companies depends twice as much upon emotional competence as it does upon intelligence or expertise.
The ability to communicate assertively and resolve conflict appropriately is an area of emotional competence that holds the key to a profitable and positive business atmosphere.
Women, in particular, struggle to sound assertive and to ask for what they need and want.
During this workshop, we will discuss:
- The importance of a positive self-concept
- Assertive versus passive and aggressive behavior
- How to sound assertive: vocal & verbal messages
- What your body language says about you
- The importance of boundaries
- Practicing the guilt-free “no”
- Asking for what you need and want
- The influence of culture, upbringing and society on behavior
- How to handle criticism
The session is highly interactive with lots of opportunity for experiential exercises, questions and discussion.
Downloads of relevant video clips are used to enhance learning.
Target Audience
Management and support staff
Workshop Duration
Flexible and may be between 1 – 4 hours
POP US A MESSAGE